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To our valued customers,

As COVID-19 continues to impact our communities, keeping you and our teams safe is our number one priority. In our attempt to limit the spread of the virus we have closed our branches in British Columbia to walk-in traffic. We will continue this for the immediate future to protect the communities where we live and work.

What does this mean for you?

We want to assure you that we will continue to be here for all your ICBC and other insurance needs. In order to keep you and our teams safe, we will be processing all ICBC transactions via the following options:


  • New ICBC registration and TOP applications
  • ICBC vehicle insurance coverage renewal, reassessment, reactivation, reapplication
  • Transfer of ICBC insurance to a new vehicle or existing owned vehicle
  • Mailing address change
  • Cancellation of vehicle insurance
  • Plate/sticker/registration replacement


Online at ICBC.ca

  • Renewal of expiring/expired drivers license (Photo not needed)
  • Reapplication of lapsed license
  • Manual reassessment of lapsed driver’s license
  • Driver’s license replacement
  • Payment for debts or tickets


We have the following ways for you to reach out to our insurance experts for more information:

  • Visit us online at westernfinancialgroup.ca and complete the online customer inquiry form.
  • Email us at info@westernfg.ca or our branch specific emails.
  • Phone your local branch directly – details are at westernfinancialgroup.ca/Find-a-Brokers


Stay safe & stay healthy

Like you, Western Financial Group is following the guidance of health organizations during this situation. This means serving you, our customers, in a manner resulting from the realities brought by COVID-19. Your families and loved ones are important — safety comes first. Protecting our teams, customers and communities comes by taking socially responsible steps to prevent the spread of the virus.

Thank you for your ongoing support and for placing your trust in Western Financial Group. Please visit us at WesternFinancialGroup.ca for further updates.


The Western Financial Group branch teams in British Columbia