Kay is a commercial lines broker and is RIBO and CAIB licensed. She has been licensed for over 22 years. She believes customer care is the most important. She joined the Johnston & Mackie team in May 2019 after moving to the Ottawa Valley. Kay is born and raised in Cardiff, Wales (United Kingdom) and moved to Ontario in 1989. She has one son in the Canadian Armed Forces. She enjoys racquet sports, skiing, fishing, gardening, travel and cooking to name a few of her hobbies.