Petsecure Extends Hours to Provide More Availability to Customers
First Canadian-owned pet insurance company to provide customer service on Sundays
Petsecure is now open to take your calls seven days a week. Piloted in January, and well received by callers, the customer care centre will be open on Sundays from 10:00 a.m. to 3:00 p.m. CT, in addition to the regular Monday to Saturday hours.
The first Canadian-owned pet health insurance company to open their call centre seven days a week, customers can quickly be put in touch with licensed professionals by calling 1(800) 268-1169.
“We have been listening to our customers and shoppers and we understand that they lead busy lives,” says Rod Cunniam, Interim President and COO of Petsecure. “Emergencies with dogs and cats don’t always happen between 9 and 5, Monday to Saturday. By being accessible on Sundays, we are providing a greater level of value to our customers so they can access the care and expertise of our licensed professionals when it suits their schedule.”
“We are continuously looking for opportunities to enhance support to our customers,” said Zoe Kubinec, Petsecure’s Sales and Service Leader. “We are excited that the expansion of our customer care hours into Sunday will better service our customers and their pets.”
Petsecure is the oldest and largest pet health insurance provider having celebrated their 25th anniversary last year. The company also reached a milestone of insuring one million pets in January.
Petsecure pet health insurance, the core brand of Western Financial Insurance Company, is a wholly owned subsidiary of Western Financial Group. Petsecure is Canada’s oldest and largest pet insurance provider with 25 years of offering innovative pet insurance to Canadian pet parents. Petsecure has unique pet insurance options to choose from that offer the most comprehensive coverage in Canada. Petsecure also offers dental coverage and special coverage including alternative treatments and behavioural therapy. Petsecure is the only pet health insurance provider in Canada to offer their exclusive Secure For Life™ guarantee. Underwritten by Western Financial Insurance Company. Petsecure and logo are registered trademarks of Western Financial Insurance Company. Petsecure is a member of the North American Pet Health Insurance Association (NAPHIA).