Janean Shorter was amazing to deal with. I contacted the office to get insurance on a rush basis. Janean was able to fulfill my request in a timely fashion, she was polite, understanding and very quick to get me everything I needed. The lady that originally answered the phone when I called was very helpful, everyone was gone on lunch at the time and she listened to my concerns and was able to get me in touch with Janean. Western Financial was able to meet my needs in a timely matter when my previous insurance broker took hrs to just get a phone call back alone get the insurance in place. Thank you for stepping up to the plate and showing that you value past or present customers.