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A Canada Post strike began on September 26, 2025, which may result in delays in the delivery of insurance documents. We encourage you to use our available online tools to manage your policy.

Whistle-Blower Policy

Western Financial Group’s whistle-blower policy covers the following concerns related to financial or operational matters. For certainty, whistle-blower incidents are intended to include, but are not limited to, the following:

  • Fraud or deliberate error in the preparation, evaluation, review or audit of any financial statement of the Company;
  • Fraud or deliberate error in the recording and maintaining of financial records of the Company;
  • Deficiencies or non-compliance with the Company’s internal accounting controls;
  • Misrepresentation or false statement to or by a senior officer or accountant regarding a matter contained in the financial records, financial reports or audit reports of the Company;
  • Deliberate violation of any Applicable Law or Regulations relating to the operations of the Company;
  • Violation of an applicable professional code of conduct;
  • Violation of the Business Code of Conduct or any other Business Practice or Procedure by any Personnel or Agent.

Procedure for handling complaints

How to Report a Complaint
  • Whistleblower Hotline: 1-844-406-8159
  • Speaking Up Portal: http://www.westernfinancialgroup.ethicspoint.com
  • Regular mail:
    Western Financial Group
    Attention:  Vice President, Ethics and Enterprise Compliance & Privacy Officer
    1010 24th Street SE
    High River, AB T1V 2A7

Receipt of a Complaint

  • Upon receipt of a complaint we will verify that the complaint actually pertains to a matter covered by these procedures and will direct the Chief Compliance Officer (CCO) of Western to develop a recommended strategy for the investigation of the complaint.

Confidentiality

  • Confidentiality will be maintained to the fullest extent possible, consistent with the need to conduct an adequate review.