find a broker

Find a Broker

FR

LoginMy Account
Western Financial Group Western Financial Group
  • Personal

    Home Insurance

    Home Insurance

    Condo Insurance

    Renter's Insurance

    Seasonal Property Insurance

    Mobile Home Insurance

    Vehicle Insurance

     

    Car Insurance

    Motorcycle Insurance

    RV Insurance

    Boat Insurance

    ATV Insurance

    Snowmobile Insurance

    Vehicle Replacement Insurance

    Health & Life Insurance

    Life Insurance

    Disability Insurance

    Critical Illness Insurance

    Mortgage Life Insurance

    Financial Insurance

     

    TFSA

    GICs

    RESPs

    RRSPs

    Travel Insurance

     
  • Business

    Commercial Insurance

     

    Business Insurance

    Business Life Insurance

    General Liability Insurance

    Commercial Property Insurance

    D&O Liability Insurance

    Rental Property Insurance

    Legal Protection Insurance

    Errors & Omissions Insurance

    Cyber Liability Insurance

    TotalProtect Insurance

    Fleet Insurance

    Farm Insurance

    Product Liability Insurance

    Employee Benefits

    Employee Benefits

    TotalGuard Insurance

    Group Insurance 

     

    All Insurance Programs

    ABLE Cannabis Insurance Program

    AMM Municipal Insurance Program

    CRA Insurance Program

    CVMA Insurance Program

    Crop Inputs Insurance Program

    Haven Municipal Insurance Program

    Hospitality Insurance Program

    Juno Restaurant Insurance

    BCRFA Restaurant Insurance

    Groupex Insurance Partnership

    CAM Movers Insurance

    Musical Instrument Insurance

    Independent Retail Insurance

    CAMA Insurance Program

    Biz Benefits Partnership

     

    Event Liability Insurance

     

    Charity Events or Fundraising Insurance

    Conferences and Conventions Insurance

    Corporate Events and Seminars Insurance

    Farmers’ Market Insurance

    Festival Insurance

    Hole-in-one Contest or Golf Tournaments Insurance

    Product Launches and Promotional Events Insurance

    Sporting Event Insurance

    Wedding Insurance

    Industries

    Cannabis

    Construction

    Contractors

    Daycares

    Greenhouses

    Hotels and Motels

    Manufacturing

    Municipalities

    Professional Services

    Property Management

    Retail

    Restaurants, Cafes, Delis, Fast Food

    Skilled Trades

    Technology

    Welders

  • Services

    MyWestern

    Payment Setup

    Registry Services

    Community Emergency Resources

    Personal Insurance Claims

    Commercial Insurance Claims

    Risk Management

  • About Us

    About Western

    Who We Are

    Executive Team

    Divisions

    Partners

    Western Coast Insurance

    Wyatt Dowling Insurance

    Sustainability

    Diversity, Equity and Inclusion

    Western News

    Blogs

    Careers

    Contact

    Communities Foundation

    Our Giving Programs

    About the Foundation

    Annual Giving Reports

    Annual National Walk

    Community Infrastructure Grants

    Foundation FAQs

    Sponsorship

    Western Communities Foundation

    Your donation will help improve local communities.

    Donate

1-866-860-1958

Get a Quote

Get a Quote

Main Menu

  • Personal
    • Home Insurance

      • Home Insurance

      • Condo Insurance

        Renter's Insurance

        Seasonal Property Insurance

        Mobile Home Insurance

    • Vehicle Insurance

       
      • Car Insurance

      • Motorcycle Insurance

        RV Insurance

        Boat Insurance

        ATV Insurance

        Snowmobile Insurance

        Vehicle Replacement Insurance

    • Health & Life Insurance

      • Life Insurance

        Disability Insurance

        Critical Illness Insurance

        Mortgage Life Insurance

    • Financial Insurance

       
      • TFSA

        GICs

        RESPs

        RRSPs

    • Travel Insurance

       
  • Business
    • Commercial Insurance

       
      • Business Insurance

      • Business Life Insurance

        General Liability Insurance

        Commercial Property Insurance

        D&O Liability Insurance

        Rental Property Insurance

        Legal Protection Insurance

        Errors & Omissions Insurance

        Cyber Liability Insurance

        TotalProtect Insurance

        Fleet Insurance

        Farm Insurance

        Product Liability Insurance

    • Employee Benefits

      • Employee Benefits

        TotalGuard Insurance

    • Group Insurance 

       
      • All Insurance Programs

        ABLE Cannabis Insurance Program

        AMM Municipal Insurance Program

        CRA Insurance Program

        CVMA Insurance Program

        Crop Inputs Insurance Program

        Haven Municipal Insurance Program

        Hospitality Insurance Program

        Juno Restaurant Insurance

        BCRFA Restaurant Insurance

        Groupex Insurance Partnership

        CAM Movers Insurance

        Musical Instrument Insurance

        Independent Retail Insurance

        CAMA Insurance Program

        Biz Benefits Partnership

         
    • Event Liability Insurance

       
      • Charity Events or Fundraising Insurance

        Conferences and Conventions Insurance

        Corporate Events and Seminars Insurance

        Farmers’ Market Insurance

        Festival Insurance

        Hole-in-one Contest or Golf Tournaments Insurance

        Product Launches and Promotional Events Insurance

        Sporting Event Insurance

        Wedding Insurance

    • Industries

      • Cannabis

        Construction

        Contractors

        Daycares

        Greenhouses

        Hotels and Motels

        Manufacturing

        Municipalities

        Professional Services

        Property Management

        Retail

        Restaurants, Cafes, Delis, Fast Food

        Skilled Trades

        Technology

        Welders

  • Services
    • MyWestern

      Payment Setup

      Registry Services

      Community Emergency Resources

      Personal Insurance Claims

      Commercial Insurance Claims

      Risk Management

  • About Us
    • About Western

      • Who We Are

        Executive Team

        Divisions

        Partners

        Western Coast Insurance

        Wyatt Dowling Insurance

        Sustainability

        Diversity, Equity and Inclusion

        Western News

        Blogs

        Careers

        Contact

    • Communities Foundation

      • Our Giving Programs

        About the Foundation

        Annual Giving Reports

        Annual National Walk

        Community Infrastructure Grants

        Foundation FAQs

        Sponsorship

LoginMy Account

FR

1-866-860-1958

Get a Quote

Find a Broker

How Western is Making Work More Flexible

Kristy Rachkowski, Chief People & Culture Officer, discusses how Western Financial Group is a leader in flexible work arrangements.

I’m Western’s Chief People & Culture Officer and I am based in Sault Ste. Marie, Ontario. I have been with Western for 8 months and being able to work for a company with a head office in Alberta while working remotely has been an amazing opportunity for me. Working for a Canadian Top 100 Employer like Western coupled with the ability to be closer to my family has been so rewarding. Having extended family close by has really helped my husband, Trevor and I, balance work with our life of raising our two boys, Noah and Evan.

Q: The COVID-19 pandemic has changed the nature of work. Are in-person and remote work now our model at Western?

A: Western has been very open minded regarding flexible work arrangements as many of our employees needed them throughout the pandemic. Our employees have proven that they can be very productive and it's giving them a better sense of control over their work and their personal life and how the two work together. So, I absolutely think that there is a hybrid work environment that is going to be the norm as we move forward.

A lot of people still want to come into the office, and we're giving them the choice to do that, if that's their primary objective. Others want hybrid work and they want to have the option to come into an office sometimes and to work from home other times. And then, some employees are saying they want to be fully remote, and we're allowing people to choose.

The only area where it becomes challenging is in our customer facing roles where you physically need to be there in front of a customer, supporting and caring for their insurance requirements. As a result, there are certain roles where that fully remote option is just not available due to the nature of that work and our customers’ needs.

Q: How does flexible, remote work benefit Western?

Even before the pandemic, employees were telling us that flexibility was important to them. This is not just a phenomenon at Western. Flexible work arrangements were and are becoming more and more popular. When you’re searching for talent, the pool gets a lot bigger if you can have employees work from anywhere.

The pandemic forced remote work to happen really quickly and it forced companies to get really comfortable with it. Western adapted quite quickly with some technology adds such as Teams for virtual meetings, which accommodates people no matter where they are located.

I live in Northern Ontario, so I'm also a perfect example. I would not likely be working for Western if flexible work arrangements were not an option because of where I live. Western’s openness has been an asset to me and others in similar situations.

Q: Is the hybrid or remote work model a benefit for Western to attract and retain staff? Do candidates expect it?

A: Western’s openness to flexibility and remote work is exactly what is helping us attract really great people to the organization. In a lot of our job postings, we explicitly call it out when remote work is an option. It’s definitely a driver of candidate numbers and quality and that has been a big win for us. It’s an expectation that people have now.

I've worked for other organizations that demonstrated flexibility, but I feel like Western is quite advanced in their thinking around this.

Q. Are investments in staff well-being particularly important now that our work environment has changed for some employees?

A: I think the upside of remote work or hybrid work is that employees are able to be where they need to be, but I think the downside is that sometimes people can feel a little bit isolated. We have to work extra hard to build connections with our co-workers.

We’ve also become really aware that mental health is something that we need to continuously focus on. We want to be consciously mindful of people's workloads and their pace of work.

I think Western has done some great things to try to foster mental wellness and one of them is no-meeting Fridays. To me, that's a really great game changer because it allows people to head into the weekend with a clear mind and have productive time to think and plan. We also want to be more proactive on education sessions for employees on how to continue to take great care of themselves, physically, emotionally, mentally, etc.

Wellness will continue to be a big focus for us moving forward because that’s another way for us to differentiate ourselves and take care of our people.

Q: How do you connect hybrid and remote employees to Western’s culture and help these workers to develop relationships with their teams?

A: We need to ensure that when we're bringing people into the organization that we're doing a really good job of onboarding them to make sure that everyone understands the values of the organization and the culture here and that they establish strong connections from the very beginning.

I think that there's also an opportunity for us to get better at creating opportunities to connect that are not necessarily always business related. You have to go out of your way a little more as a leader to connect personally with your teammates who are remote or who you don't get to see every day.

Western has realized that we need to continue listening to our people and adapt and support them in new and emerging ways. We want to offer a uniquely exceptional employee experience and flexibility at work is one of the main ways we can do that while continuing to deliver top-tier customer care. Caring about our people at work and in their personal lives is what differentiates us.

GET A QUOTE

Recent Blog Posts

Electric Boat FAQ
Should I Buy an Electric Boat?

May 20, 2025


Basic Boating Safety
What's Basic Boating Safety?

May 14, 2025


Common Home Insurance Claims Canada
What are Canada's Top Home Insurance Claims?

May 13, 2025


Western Financial Group

2025 Western Financial Group. All rights reserved.

Privacy / Legal | Accessibility Guidelines | Fair Treatment of Customers Policy | Terms of Use | Compensation Disclosure | Complaints Process | Media Relations | Mergers & Acquisition | Careers | Sitemap

 

Western Financial Group acknowledges that its Head Office is situated on the sacred gathering ground of the buffalo and the healing place of the Medicine Tree. We honor the Blackfoot Nations, including the Siksika, Piikani, and Kainai, as well as the Tsuut’ina and Stoney Nakoda First Nations, the Métis Nation (Region 3), and all who make their homes in the Treaty 7 region of Southern Alberta. As a company with team members and operations across Canada, we also recognize and honour the diverse Indigenous Peoples from coast to coast — including First Nations, Inuit, and Métis — who have stewarded these lands since time immemorial, and we reaffirm our commitment to working together as a community, laying the foundation for reconciliation through education and mutual respect.